Hitachi delivers digital solutions utilizing Lumada in five sectors including Mobility, Smart Life, Industry, Energy and IT, to increase our customer's social, environmental and economic value. External Drive Troubleshooting tips for Touro and Touro Pro products. Check that the power cable is securely connected to the external drive and wall socket (applies only to desktop external hard drives). Do not connect the drive through a USB hub, connect it directly to the PC or laptop. Was a manufacturer of hard disk drives, solid-state drives, and external storage products and services. It was initially a subsidiary of Hitachi, formed through its acquisition of IBM's disk drive business. It was acquired by Western Digital in 2012. However, until October 2015, it was required to operate autonomously from the remainder of the company due to conditions imposed by Chinese regulators. Chinese regulators later permitted Western Digital to begin wider integration of HGST. Mar 26, 2016 There could be a number of things going on with the Hitachi drives (although it's odd that this would happen to both, at the same time). Some things to try: 1. A different/better USB cable 2. Check the USB ports for looseness/movement 3. Look in Device Manager Disk Management and see if they have drive letters assigned; if not, try assigning.
Hitachi Transfers Hard Disk Drive Business to Western Digital
Irvine, Calif., U.S., and Tokyo, Japan, March 7, 2011 --- Western Digital Corporation (NYSE: WDC, “WD”) and Hitachi, Ltd. (NYSE:HIT / TSE:6501, “Hitachi”) announced today that they have entered into a definitive agreement to transfer Hitachi’s Hard Disk Drive (HDD) business to WD.
WD will acquire all shares of Hitachi Global Storage Technologies (“Hitachi GST”)’s holding company, Viviti Technologies Ltd. (“Viviti”) in a cash and stock transaction valued at approximately $4.3 billion. The proposed combination will result in customer-centric storage company, with significant operating scale, strong global talent and the industry’s broadest product lineup backed by a rich technology portfolio.
Under terms of the agreement, WD will acquire Hitachi GST for $3.5 billion in cash and 25 million WD common shares valued at $750 million, based on WD closing stock price of $30.01 as of March 4, 2011. Hitachi will own approximately ten percent of WD shares and hold two seats on the WD board of directors. The transaction is subject to customary closing conditions, including regulatory approvals, and is expected to close in the quarter ending September 2011. Steve Milligan, president and chief executive officer of Hitachi GST, will join WD’s existing senior management team as president.
“The acquisition of Hitachi GST is a unique opportunity for WD to create further value for our customers, shareholders, employees, suppliers and the communities in which we operate.” said John Coyne, president and chief executive officer of WD. “We believe this step will result in several key benefits¾enhanced R&D capabilities, innovation and expansion of a rich product portfolio, comprehensive market coverage and scale that will enhance our cost structure and ability to compete in a dynamic marketplace. The skills and contributions of both workforces were key considerations in assessing this compelling opportunity. We will be relying on the proven integration capabilities of both companies to assure the ongoing satisfaction of our customers and to bring this combination to successful fruition.'
'This combination will bring together two industry leaders with consistent track records of strong execution and industry outperformance,” said Steve Milligan, president and chief executive officer, Hitachi GST. “Together we can provide customers worldwide with the industry’s most compelling and diverse set of products and services, from innovative personal storage to Solid State Drives for the Enterprise.”
Hiroaki Nakanishi, representative executive officer and president of Hitachi said,
'As the former CEO of Hitachi GST, I always believed in the potential of Hitachi GST to become a larger and more agile company. This is a strategic combination of two industry leaders, both growing and profitable. It provides an opportunity for the new company to increase customer and shareholder value and expand into new markets. Additionally, it is important to us that WD shares common values with Hitachi GST to create a more global company that is well positioned to define a broader role in the evolving storage industry.'
1. Outline of Company Whose Shares to Be Transferred
Corporate name : Viviti Technologies Ltd.
Headquarters : Singapore (*)
(*) Hitachi GST’s headquarters is located at San Jose, California, U.S.A.
Name and Title of Representative : Steve Milligan, President & CEO
Description of Businesses : Development, manufacture and sale of HDDs
Date Established : October 5, 2010
Paid-in capital : US$2,113 million (As of December 31, 2010)
Major Shareholder and Shareholdings : Hitachi 100% (As of March 7, 2011)
Sales : US$6,003 million (¥526.8 billion) (January-December 2010)
Relationships with Hitachi
Capital Relationships : Hitachi holds all issued shares of Viviti.
Personnel Relationships : A total of six persons from Hitachi, including two Executive Officers serve as Directors at Viviti.
Transaction Relationships : Hitachi procures HDDs from Hitachi GST. Hitachi conducts fund transactions with Hitachi GST under the Hitachi Group’s cash pooling system.
Three-Year Summary of Business Performance and Financial Condition;
Period recorded for Hitachi’s consolidated accounting purpose | FY 2008 | FY 2009 | FY 2010 | |
Shipment Period | Jan.2008 to Dec.2008 | Jan.2009 to Dec.2009 | Jan.2010 to Dec.2010 | |
Revenue | Billions of yen | 573.3 | 451.7 | 526.8 |
Millions of U.S. dollars | 5,574 | 4,821 | 6,003 | |
Operating income | Billions of yen | 21.4 | 9.2 | 57.2 |
Millions of U.S. dollars | 208 | 106 | 645 | |
Total shareholder’s equity | Millions of U.S. dollars | 545 | 596 | 1,257 |
Total assets | Millions of U.S. dollars | 3,092 | 3,067 | 3,656 |
2. Outline of Company Who Acquires the Transferred Shares
Corporate name : Western Digital Corporation
Headquarters : Irvine, California, U.S.A.
Name and Title of Representative : John F. Coyne, President & CEO
Description of Businesses : Development, manufacture and sale of HDDs
Date Established : April 23, 1970
Paid-in capital : US$1,042 million (As of December 31, 2010)
Major Shareholders and Shareholdings : Fidelity 6.1%
Vanguard Group 4.9%
(As of December 31, 2010)
Total shareholder’s equity : US$5,159 million (As of December 31, 2010)
Total assets : US$7,843 million (As of December 31, 2010)
Sales : US$9,850 million (July 2009-June 2010)
Relationships with Hitachi
Capital Relationships : Not applicable
Personnel Relationships : Not applicable
Transaction Relationships : Hitachi procures HDDs from WD.
3. Status of Shareholdings Before and After the Transfer
Shareholding ratio before transfer: WD 0%, Hitachi 100%
Shareholding ratio after transfer : WD 100%, Hitachi 0%
4. Transfer price
US$3.5 billion and 25 million shares of WD stock
5. Schedule for share transfer
Subject to customary closing conditions, including regulatory approvals; anticipated close in the quarter ending September 2011.
6. Effect of this transaction on the business results of Hitachi
There will be no impact on earnings in the fiscal year ending March 31, 2011.
At present, the impact on earnings in the fiscal year ending March 31, 2012 is uncertain. We will announce the impact when it becomes clear.
About Western Digital Corporation
WD, one of the storage industry's pioneers and long-time leaders, provides products and services for people and organizations that collect, manage and use digital information. The company designs and produces reliable, high-performance hard drives and solid state drives that keep users' data accessible and secure from loss. Its advanced technologies are configured into applications for client and enterprise computing, embedded systems and consumer electronics, as well as its own consumer storage and media products.
WD was founded in 1970. The company's storage products are marketed to leading OEMs, systems manufacturers, selected resellers and retailers under the Western Digital® and WD® brand names. Visit the Investor section of the company's website (www.westerndigital.com) to access a variety of financial and investor information.
About Hitachi, Ltd.
Hitachi, Ltd., (NYSE: HIT / TSE: 6501), headquartered in Tokyo, Japan, is a leading global electronics company with approximately 360,000 employees worldwide. Fiscal 2009 (ended March 31, 2010) consolidated revenues totaled 8,968 billion yen ($96.4 billion). Hitachi will focus more than ever on the Social Innovation Business, which includes information and telecommunication systems, power systems, environmental, industrial and transportation systems, and social and urban systems, as well as the sophisticated materials and key devices that support them. For more information on Hitachi, please visit the company's website at http://www.hitachi.com.
Western Digital Safe Harbor
This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements in this press release include statements concerning the immediate accretion and other benefits expected from the transaction, the expected timing of the completion of the transaction and management’s anticipated plans and strategies for the combined company. These forward-looking statements are based on current expectations and are subject to risks and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements, including: delays in or failure to obtain any required regulatory approvals with respect to the transaction; failure to consummate or delay in consummating the transaction for other reasons; the possibility that the expected benefits of the transaction may not materialize as expected; failure to successfully integrate the products, R&D capabilities, infrastructure and employees of WD and Hitachi GST; and other risks and uncertainties detailed in WD’s filings with the SEC, including WD’s recent Form 10-Q filed with the SEC on Jan. 28, 2011 for the quarter ended Dec. 31, 2010, to which your attention is directed. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof, and WD undertakes no obligation to update these forward-looking statements to reflect subsequent events or circumstances. In addition, this press release contains information about a non-GAAP financial measure. Please note that this non-GAAP financial measure excludes acquisition-related expenses, restructuring charges and amortization of intangibles that we expect to incur in connection with the transaction and following the closing of the transaction. Because these items will not be known to us until on or after the closing of the transaction, we are unable to provide information about the most directly comparable GAAP financial measure. The impact of these excluded items will cause the non-GAAP financial measure to differ materially from the comparable GAAP financial measure.
Hitachi, Ltd. Cautionary Statement
Certain statements found in this document may constitute “forward-looking statements” as defined in the U.S. Private Securities Litigation Reform Act of 1995. Such “forward-looking statements” reflect management’s current views with respect to certain future events and financial performance and include any statement that does not directly relate to any historical or current fact. Words such as “anticipate,” “believe,” “expect,” “estimate,” “forecast,” “intend,” “plan,” “project” and similar expressions which indicate future events and trends may identify “forward-looking statements.” Such statements are based on currently available information and are subject to various risks and uncertainties that could cause actual results to differ materially from those projected or implied in the “forward-looking statements” and from historical trends. Certain “forward-looking statements” are based upon current assumptions of future events which may not prove to be accurate. Undue reliance should not be placed on “forward-looking statements,” as such statements speak only as of the date of this document.
Factors that could cause actual results to differ materially from those projected or implied in any “forward-looking statement” and from historical trends include, but are not limited to:
economic conditions, including consumer spending and plant and equipment investments in Hitachi’s major markets, particularly Japan, Asia, the United States and Europe, as well as levels of demand in the major industrial sectors which Hitachi serves, including, without limitation, the information, electronics, automotive, construction and financial sectors;
exchange rate fluctuations for the yen and other currencies in which Hitachi makes significant sales or in which Hitachi’s assets and liabilities are denominated, particularly against the U.S. dollar and the euro;
uncertainty as to Hitachi’s ability to access, or access on favorable terms, liquidity or long-term financing;
uncertainty as to general market price levels for equity securities in Japan, declines in which may require Hitachi to write down equity securities that it holds;
the potential for significant losses on Hitachi’s investments in equity method affiliates;
increased commoditization of information technology products and digital media-related products and intensifying price competition for such products, particularly in the Components & Devices and the Digital Media & Consumer Products segments;
uncertainty as to Hitachi’s ability to continue to develop and market products that incorporate new technology on a timely and cost-effective basis and to achieve market acceptance for such products;
rapid technological innovation;
the possibility of cost fluctuations during the lifetime of or cancellation of long-term contracts, for which Hitachi uses the percentage-of-completion method to recognize revenue from sales;
fluctuations in the price of raw materials including, without limitation, petroleum and other materials, such as copper, steel, aluminum and synthetic resins and shortages of materials, parts and components;
fluctuations in product demand and industry capacity;
uncertainty as to Hitachi’s ability to implement measures to reduce the potential negative impact of fluctuations in product demand, exchange rates and/or price of raw materials and shortages of materials, parts and components;
uncertainty as to Hitachi’s ability to achieve the anticipated benefits of its strategy to strengthen its Social Innovation Business;
uncertainty as to the success of restructuring efforts to improve management efficiency by divesting or otherwise exiting underperforming businesses and to strengthen competitiveness and other cost reduction measures;
general socio-economic and political conditions and the regulatory and trade environment of countries where Hitachi conducts business, particularly Japan, Asia, the United States and Europe, including, without limitation, direct or indirect restrictions by other nations on imports, or differences in commercial and business customs including, without limitation, contract terms and conditions and labor relations;
uncertainty as to the success of alliances upon which Hitachi depends, some of which Hitachi may not control, with other corporations in the design and development of certain key products;
uncertainty as to Hitachi’s access to, or ability to protect, certain intellectual property rights, particularly those related to electronics and data processing technologies;
uncertainty as to the outcome of litigation, regulatory investigations and other legal proceedings of which the Company, its subsidiaries or its equity method affiliates have become or may become parties;
the possibility of incurring expenses resulting from any defects in products or services of Hitachi;
the possibility of disruption of Hitachi’s operations in Japan by earthquakes or other natural disasters;
uncertainty as to Hitachi’s ability to maintain the integrity of its information systems, as well as Hitachi’s ability to protect its confidential information and that of its customers;
uncertainty as to the accuracy of key assumptions Hitachi uses to valuate its significant employee benefit related costs; and
uncertainty as to Hitachi’s ability to attract and retain skilled personnel.
The factors listed above are not all-inclusive and are in addition to other factors contained in Hitachi’s periodic filings with the U.S. Securities and Exchange Commission and in other materials published by Hitachi.
Western Digital Corporation’s Contacts
U.S.
Steve Shattuck
Western Digital Corporation
949-672-7817
steve.shattuck@wdc.com
Bob Blair
Western Digital Corporation
949-672-7834
robert.blair@wdc.com
Hitachi Global Storage Technologies’ Contact
U.S.
Jim Pascoe
Hitachi Global Storage Technologies
408-717-7924
james.pascoe@hitachigst.com
Hitachi, Ltd.’s Contacts
Japan
Yukiaki Ina
Hitachi, Ltd.
+81-3-5208-9323
yukiaki.ina.nt@hitachi.com
Hajime Kito
Hitachi, Ltd.
+81-3-5208-9323
hajime.kito.qy@hitachi.com
U.S.
Mickey Takeuchi
Hitachi America, Ltd.
+1-914-333-2987
masayuki.takeuchi@hal.hitachi.com
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We are committed to helping you find the right product to fit your needs. Once you own one of our products, we want to make sure it meets your expectations. All support, resources, and contact information can be found right here.
Installation Expand All | Collapse All
Touro S and Mobile Products
Windows:
Computer system running Windows® 10, Windows® 8, Windows 7™, Windows® Vista, or Windows® XP and an available USB 3.0 or USB 2.0 port
Internet connection (for Touro feature updates)
Mac:
Computer system running with Mac OS® 10.5 or newer and an available USB 3.0 or USB 2.0 port; Intel® processor-based Macs only
Internet connection (for Touro™ feature updates and several key features of Touro)
Touro Pro Products
Windows:
Computer system running Windows 7™, Windows® Vista, or Windows® XP and an available USB 3.0 or USB 2.0 port
Internet connection (for Touro feature updates)
Mac:
Computer system running with Mac OS® 10.5 or newer and an available USB 3.0 or USB 2.0 port; Intel® processor-based Macs only
Internet connection (for Touro™ feature updates and several key features of Touro)
Touro Desk
Windows:
Computer system running Windows 7™, Windows® Vista, or Windows® XP and an available USB 3.0 or USB 2.0 port
Mac:
Computer system running with Mac OS® 10.5 or newer and an available USB 3.0 or USB 2.0 port; Intel® processor-based Macs only
Touro Pro Products
System requirements for Windows and Mac users include:
Windows:
OS Requirements: Windows® XP, Windows® Vista, or Windows 7™ and an available USB 3.0 or USB 2.0 port.
Internet connection (for Touro feature updates)
Mac:
OS Requirements: Computer system running with Mac OS® 10.5 or newer and an available USB 3.0 or USB 2.0 port.
Internet connection (for Touro™ feature updates and several key features of Touro)
Touro Products
Windows:
OS Requirements: Windows® XP, Windows® Vista, or Windows 7™ and an available USB 2.0
Mac:
OS Requirements: Computer system running with Mac OS® 10.5 or newer and an available USB 2.0
Yes, the Touro drive is compatible with Mac’s Time Capsule and Time Machine.
You can install Touro by connecting your HGST Touro External Hard Drive to your PC or Mac with a USB cable (provided with the hard drive). Once the “Getting Started” flash program has finished running, click on the Install Touro button.
If you choose not to install Touro at this time, you can install it later by performing the following steps:
On a PC:
1. Attach your Touro drive to the computer and turn it on.
2. Select Start Touro Now and click OK.
3. Double click SetupTouroCloudBackup.exe.
4. Click Run.
5. Click Accept to accept the License Agreement.
6. Click Install to initiate the installation.
7. Click Next to continue.
8. Click Finish when installation is complete.
On a Mac:
1. *Note: The drive comes pre-formatted out of the box as NTFS, a file system that is read-only on a MAC. You will need to erase the drive in the Disk Utility on the MAC as a MAC OS Extended (Journaled) drive in order to use it. To format the drive for use on the MAC please follow: “How to format my Touro drive for Mac only (HFS+)?”
2. Now that the drive has been erased, the Touro software has also been erased. To get a copy of the software after a format please download it at http://www.tourocloudbackup.com. Just enter you email and click the 'Try it free' button to start the download.
3. Double click on the mpkg file that has been downloaded and the installation will launch, Click Continue at the Welcome window.
4. Select your computer hard drive and click Continue.
5. Click Install.
6. Enter your system password and click OK.
Yes. The Touro software is on the drive so if you format the drive it will no longer be possible to install the software. If you format the drive and need the software again you can download it at http://www.tourocloudbackup.com. Just enter you email and click the 'Try it free' button to start the download.
If you format your drive for a Mac, the drive will not be able to be accessed in Windows.
Hitachi Hard Disk Drive Drivers
Yes, however you will only be able to read from the drive not write to the drive.
In Windows, the drive should appear under My Computer as another hard drive shortly after being connected.
On a Mac, the drive should appear on your Desktop shortly after being connected.
If your drive does not appear in the appropriate location, please consult the Troubleshooting guide.
How Tos Expand All | Collapse All
When there is a new software update, customers will be automatically notified within the Touro application. Users are encouraged to install all updates as soon as possible, as it will contain new enhancements and features for the application. When a new software version is available a pop-up window will appear for you to either install now or remind me later.
All data on the external hard drive will be destroyed if you follow these instructions. If you wish to keep the information that is currently on the external hard drive, you will need to copy the contents of the external hard drive to another location before proceeding.
Follow these steps to format your drive:
1. Connect and power the drive
2. Open Mac HD on your desktop
3. Open Applications
4. Open Utilities
5. Open Disk Utility
6. On the left you should see the hard drive listed. It should show the drive size with a second indented line beneath it that shows the volume of the drive.
7. Click 'Erase' at the top of the screen.
8. Select Mac OS Extended (Journaled) for the volume format option.
9. Change the name of the drive if desired.
10. Click 'Erase' at the bottom of the screen. You will receive a warning and will need to click 'Erase' again.
The process should complete in less than 2 minutes and then the drive will be ready for use.
Hitachi Hard Disk Drive Support
If you expect to have files greater than 4GB you will need to change your drive format to NTFS. Microsoft provides a utility called “Convert” which allows you to change the format to NTFS with your files in place. You can find instructions for Convert at this link: http://technet.microsoft.com/en-us/library/bb456984.aspx
If you would rather re-format your external drive, proceed as described below.
All data on the external hard drive will be destroyed if you follow these instructions. If you wish to keep the information that is currently on the external hard drive, you will need to copy the contents of the external hard drive to another location before proceeding.
Follow these steps to format your drive:
1. To remove the existing disk partition, right click on My Computer (Computer for Vista) and select Manage.
2. On the next screen select Disk Management.
3. Find the listing for the external hard drive in the lower middle portion of the window.
4. Right-click on the box to the right of the drive listing (Disk X) and select Delete Partition.
5. A message will ask you to confirm that 'All data will be lost.' Be sure you wish to do this. If so, then click on Yes.
6. Once complete, the box will show 'Unallocated'.
7. To create a new partition, right-click on My Computer (Computer for Vista) and select Manage.
8. On the next screen select Disk Management.
9. Find the listing for the external hard drive in the lower middle portion of the window.
10. Right-click on the box to the right of the drive listing (Disk X) and select New Partition.
11. Accept all of the default parameters.
12. The formatting will start and will be busy until complete. You can monitor the progress in Disk Management.
Once the formatting is complete, the external hard drive is ready for use.
The exFAT format is supported by both Mac and PC. The drive comes pre-formatted as NTFS, but if you have changed its format you can reformat it back to exFAT as described below.
All data on the external hard drive will be destroyed if you follow these instructions. If you wish to keep the information that is currently on the external hard drive, you will need to copy the contents of the external hard drive to another location before proceeding.
Follow these steps to format your drive:
1. On your Mac, connect and power the drive
2. Open Mac HD on your desktop
3. Open Applications
4. Open Utilities
5. Open Disk Utility
6. On the left you should see the hard drive listed. It should show the drive size with a second indented line beneath it that shows the volume of the drive.
7. Click 'Erase' at the top of the screen.
8. Select ExFAT from the format dropdown.
9. Change the name of the drive if desired.
10. Click 'Erase' at the bottom of the screen. You will get a warning and will need to click 'Erase' again.
The process should complete in less than 2 minutes and then the drive will be ready for use.
The drive will be formatted as exFat when completed.
If you believe your PC or external hard drive has been infected by a virus, the best course of action is to run an anti-virus scan. If the anti-virus program detects the virus, you should be asked to quarantine or remove the infected files.
If you do not have an anti-virus software, there are various free virus scan utilities available, including Microsoft’s Malicious Software Removal Tool. Follow the instructions to download and scan the desired drive.
Troubleshoot Expand All | Collapse All
This message may occur on a Mac when the backup software has encountered a file that it's trying to backup but lacks “read privileges,” or there are specific administrative controls on the computer for that file or folder. PC users are not affected. The backup software confuses this with not being able to write to the destination drive and therefore displays the 'Backup drive is read-only.' This is not a correct backup message. The drive is not read-only and is functioning properly. This message may also appear if the drive is unplugged during a backup as the Mac OS reports back a false 'write permissions' error when the destination volume goes away during a long write operation.
As mentioned above, we will be pushing out a software update that will treat these “no read privilege”” or “admin control” controlled files or folders as a simple backup “exception” to the backup rather than a hard error. In other words, the backup will indicate that the backup was successful, but encountered some “exceptions” for specific read privileged or administrative controlled files and folders. To see those exceptions, a user can click on the “exception” link and inspect the list of exceptions.
WINDOWS
STEP 1
Check the Power and Data Cable
• Check that the power cable is securely connected to the external drive and wall socket (applies only to desktop external hard drives).
• Do not connect the drive through a USB hub, connect it directly to the PC or laptop. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord.
• Ensure the cable is securely connected to both the drive and computer.
• If you are connecting to a PC, use the USB ports found on the back of the computer. Avoid using USB ports found on keyboards, monitors or the front of the PC.
• If the problem still continues, try using a different USB port.
STEP 2
Check the Drive Partition in Disk Management
Even though the drive may not be visible on the 'Desktop' or in 'My Computer,' check to see if the drive is recognized in 'Disk Management.'
1. Right click on 'My Computer' and select 'Manage' from the menu.
2. From the 'Computer Management' window select 'Disk Management' from the menu on the left.
3. In 'Disk Management' check to see if the drive is visible. If the drive is found, look at the partition for the drive. New drives will be labeled as NTFS and have a drive letter assigned.
4. If the drive does not display as 'Healthy,' or shows the file format as 'RAW,' then the partition has become corrupt. It could also be corrupt if the bar above the drive is black and shows as 'Unallocated.'
5. To make the drive usable again after a partition has become corrupt or lost start by right clicking on the drive in 'Disk Management' and select 'Delete partition' from the menu. Then right click on the drive again and select 'create partition' from the menu. Follow the steps in the partition wizard to create a Primary partition.
NOTE: Deleting the partition will cause all data on the drive to be lost. If the partition has become corrupt this may be unavoidable. HGST is not responsible for lost data. It is highly recommended that data be backed up in multiple locations on multiple drives to minimize data loss.
After the new primary partition has been created 'Disk Management' will display the drive with an NTFS partition. The NTFS partition is unusable on a Mac. If the drive is used on Macintosh and Windows computers, follow the link below to obtain a FAT32 formatting tool which will allow both Windows and Macintosh users to use the drive.
HTTP://WWW.RIDGECROP.DEMON.CO.UK/INDEX.HTM?FAT32FORMAT.HTM
STEP 3
Check the drive status in Device Manager :
1. Right click on 'My Computer' and select 'Manage.'
2. From the 'Computer Management' window select 'Device Manager' from the list on the left.
3. From the device list, expand the 'Disk Drives' category by clicking on the [+] symbol found to the left. If the drive is detected by the system, there will be an entry for your external drive.
4. If it is not listed under 'Disk Drives,' expand the 'Other Devices' category and see if there is an entry for an 'Unknown Device.'
5. Right click the 'Unknown Device' and select 'Properties.'
6. Under the 'General' tab, it will typically display 'This device is not working properly' followed by either Code 10 or Code 28.
7. Code 10 would suggest a potential power supply issue (typically 3.5-inch desktop external drives). If a second external drive with an equivalent power supply is available, try connecting the power supply to the drive.
NOTE: Before connecting a power adapter that did not ship with the external hard drive, verify that the power configuration matches exactly with the power adapter that was supplied. Failure to use the correct power supply can result in damage to the unit, injury or fire.
If a different power supply is not available, verify the problem by connecting to a different USB port or by connecting to a second PC.
8. If the same error code is still displayed, create an RMA and return the drive under Warranty.
9. Code 28 would suggest a driver error.
10. Expand the 'Disk Drive' category in 'Device Manager' right click on the drive and select 'Uninstall.'
11. Disconnect the external drive, reboot the computer and reconnect the drive when the computer has finished restarting.
12. If same error is displayed, try connecting it to a second PC to verify the issue.
13. If the drive fails on the second PC with the same error, create an RMA and return the drive under Warranty.
MAC
STEP 1
Check the power and data cable
1. Check that the power cable is securely connected to the external drive and wall socket (applies only to desktop external hard drives).
2. Do not connect the drive through a USB hub, connect it directly to the Mac. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord.
3. Ensure the cable is securely connected to both the drive and computer.
4. If your external hard drive came with with a Y-cable, use both USB connectors to ensure the drive is getting the appropriate power.
5. If you are connecting to a Mac, use the USB ports found on the back of the computer. Avoid using USB ports found on keyboards, monitors or the front of the Mac.
6. If the problem still continues, try using a different USB port.
STEP 2
Check the Drive Partition using Disk Utilities
1. Click 'Go' on the top menu bar, then choose 'Utilities' and open the 'Disk Utility' application.
2. If the drive is not on the desktop or if 'Disk Utility' is showing that the drive is formatted in a file system that is not recognized by the Mac OS, the drive can be formatted so the the Mac OS will recognize it.
STEP 3
Check System Profiler
The Mac System Profiler will show you whether the external drive is physically detected by the Mac.
1. Click on the 'Apple Menu' in the top left corner of your desktop.
2. Select 'About this Mac' and then click on 'More Info' to open the System Profiler Application.
3. When the System Profiler opens click on 'USB' in the left menu under the Hardware category.
4. If the drive is still not visible, try connecting it to a second Mac to verify the issue.
5. If the drive fails on the second Mac, create an RMA and return the drive under Warranty.